Privacy Policy

Last updated: May 26, 2026

1. Introduction

Minotaunt ("we", "our", or "us") operates a WhatsApp Business automation platform that enables businesses to provide AI-powered responses to their customers. This Privacy Policy explains how we collect, use, and protect information when you interact with our service through WhatsApp or our website at minotaunt.com.

2. Information We Collect

2.1 Information from WhatsApp Users

When you send a message to a business using our platform, we process:

• Your WhatsApp phone number
• Your WhatsApp display name
• Message content (text, images, audio) sent to the business
• Timestamps of messages

2.2 Information from Business Customers

When a business uses our platform, we collect:

• Business contact information (name, email, phone number)
• WhatsApp Business account details
• Business catalog and product information

3. How We Use Information

We use the collected information to:

• Deliver and process WhatsApp messages between businesses and their customers
• Generate AI-powered responses on behalf of the business
• Improve our service quality and AI accuracy
• Provide customer support
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We share data only with:

• The business you are communicating with through WhatsApp
• Meta Platforms, Inc. (as required by the WhatsApp Business API)
• AI service providers for message processing (content is not stored by these providers beyond processing)
• Law enforcement when required by applicable law

5. Data Retention

We retain message data for up to 90 days to provide service continuity and conversation context. Business account data is retained for the duration of the business relationship. You may request deletion at any time (see our Data Deletion page).

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits to protect your information.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

8. Children's Privacy

Our service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify affected users of material changes through our website or direct communication.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at: info@minotaunt.com